FAQ's

For certain transactions on the Choice shop, you can earn points when paying by credit or debit card. These points are credited instantly to your Choice account.

After you have selected a reward, you notice a slider tool on the reward details page. It indicates the amount and combination of points and cash that is required for payment. Below this slider, you find the number of points you can earn, based on the cash amount selected in the slider. If you change the slider and increase the cash amount, the number of points to be earned also increases and vice versa.

You can spend your points across various sections on the Choice shop such as Vouchers, Dining, Wellness, Entertainment, Travel, Choice offers, Devices or on the Choice shop.

In case a transaction where you have earned points is to be refunded or cancelled, the Shop Operator debits (deduct) the points from your account. In case this attempt is unsuccessful, the Shop Operator deducts the value of the points from the cash amount spent during the transaction and the remaining cash amount will be refunded to the credit/debit card that was used to pay initially.

You earn points only on transactions of rewards which are eligible for earning points. This is indicated directly on the reward details page.

Yes, once you are logged in to your account, you can view the history of your points earned in your order details under “My transactions”.

If you are already registered as a Choice member and do not remember your password, you can reset your password via email. Select the link "Forgot my password" after clicking the "Login button" in the top right corner. Just type your email address provided at the time of registration. A password reset link will be sent to your email address.

You can check the status of all your orders under "My Transactions" tab of your Choice shop account. Once logged in, click on "My Profile" and then "My Rewards" where you will find the "My transactions" tab.

Due to the variety of rewards, the shipping policy and terms may differ from reward to reward. Please check the specific policies under "Merchant Details" for the respective partner and the "Rules & Restrictions" for each specific reward. Please note that the delivery of certain rewards may involve custom, VAT or other charges, depending upon the shipping destination and the custom authorities of the destination country. Members might have to pay these charges to receive the delivery.

Generally, reward orders cannot be cancelled after the submission of your order, however please note that return policies may vary between reward merchants and that reward-specific terms & conditions may apply. In case of questions, please contact the respective merchant at the number stated in your order confirmation. In case reward cancellations are possible, please always contact the merchant directly to cancel the order. Only in this case your points will be refunded to your Choice account. Additionally, please be advised that voucher orders/redemptions cannot be cancelled once placed and are not replaceable if lost, stolen, destroyed or expired.

For all "points & cash" orders on the Choice shop you can pay with Visa and Mastercard. We use 3-D Secure Services (i.e. verified by Visa, Mastercard SecureCode) from our Wirecard payment gateway to process your online payment. For millions of people around the world, 3-D Secure is the way to pay - trusted and secure.

All "points & cash" orders are processed exclusively in CHF [Schweizer Franken], EUR [Euro], GBP [United Kingdom Pounds], AED [United Arab Emirates Dirhams], USD [United States Dollars] or INR [Indian Rupee] and your credit card will be charged accordingly. For your convenience, you can set a display currency on the Choice shop which will make the purchase price for all rewards appear in your preferred currency, calculated at the current applicable currency exchange rate (for information purposes only).

Retail and points prices for rewards offered on the Choice shop may vary according to the selected delivery destination. All reward prices are calculated daily and depends on respective currency exchange rates (provided by www.xe.com).